Ukraine’s State Tax Service announced technical maintenance from 00:00 on 24 October until the morning of 26 October 2026. Temporary restrictions on its systems and services were possible during this period.
According to Torgsoft technical support, users experienced a loss of connection to the State Tax Service fiscal server and errors caused by exceeding the offline session limits of the software cash register (PRRO).
If you receive a message specifically about exceeding an offline session limit during a sale, follow these instructions from technical support:
This error occurs when the tax authority’s servers are unavailable for a long time.
If you encounter an error during a sale related to PRRO offline session limits, do the following:
Go to "Налаштування" (Settings) - "Параметри" (Parameters) - the "Додаткові функції" (Additional functions) tab - "Програмний РРО" (Software RRO).
In the field for the maximum number of hours in a continuous offline session, change 36 hours to, for example, 100 hours.
In the field for the maximum number of offline session hours per month, change 168 hours to, for example, 300 hours.
Restart the program. You can then work with the PRRO.
If the error persists or the message is different, contact Torgsoft technical support and send the error message.
Go back to the previous step