Service contract

Service Support Agreement - a Worry-Free Year

The cost of a system administrator depends on the scope of work. For help with Торгсофт and supported retail equipment, you can choose a prepaid service package instead of hiring a dedicated specialist.

With a service support agreement, you can promptly address everyday issues involving Торгсофт inventory management software, retail equipment, discount system settings, and staff management.
 
The annual service package includes up to 15 hours of support. Time is deducted for support requests, and the remaining balance is shown in your account. The package ends when its paid term expires or all 15 hours have been used, whichever comes first.

A service support agreement with Торгсофт lets you avoid hiring an in-house system administrator or calling in external specialists.

Services

1. Software assistance

• Advice on using the software by phone and in a Telegram chat.
• Setting up access for sales staff.
• Help with learning to use the software.
• Restoring software operation and access.
• Configuring label and receipt templates.
• Configuring payroll calculation for a retail chain.
• Configuring loyalty systems: discount, bonus points, and cumulative systems.
• Synchronising with an online shop.
• Updating the inventory management software.
• Correcting errors caused by improper use of the software.
• Configuring the «Мобильное приложение» (Mobile App).
• Restoring database (DB) functionality.
• Creating a barcode range and printing customer cards.
• Analysing business operations: profit, revenue, stock levels, and sales performance.
• Correcting inaccurate records of expenses, income, markups, and other items.
• Changing the accounting currency and transferring remaining stock at a new price based on a specified coefficient.
• Deleting statistics for a closed period.
• Creating and configuring files for importing and exporting Excel data.

2. Equipment

• Installing retail equipment for use with Торгсофт.
• Calibrating and configuring retail equipment.
• Advice on using equipment.
• Recommendations for choosing a computer for work.
• Finding and installing equipment drivers.
• Configuring and checking equipment supplied by third parties.
• Resolving equipment faults.
• Configuring a bank payment terminal and a fiscal receipt printer.

3. Administration

• Configuring Remote Desktop Services.
• Moving the software to another computer.
• Configuring routers.
• Resolving operating system (OS) errors.
• Configuring the software to work on a local network.
• Configuring a VPN.
• Configuring a firewall.
• Creating server connections.
• Configuring a remote application (Remote Application) in the server OS for the terminal version of the software.
• Configuring interaction on the local network.
• Configuring computer power settings to ensure SQL Server services work correctly.
• Configuring disk and folder security to grant or restrict access.
• Configuring automated scripts for operating system maintenance.
• Optimising system performance: cleaning the registry and stopping resource-intensive services.
• Configuring automatic data archiving.
• Installing additional system components required for Торгсофт.
• Configuring non-standard ports for system security.

4. Analysis

• Analysing operating system and Торгсофт functionality, with recommendations for improving software performance.
• Checking the operating system for viruses and recommending how to remove them.
• Configuring system security.
• Analysing discrepancies and shortcomings.
• Analysing employee fraud.
• Analysing and recording document deletions and incorrect user actions.
• Advice and recommendations on maintaining records for a retail chain.
• Analysing goods movements and inventory documents.

5. Third-party applications

• Configuring antivirus software.
• Cleaning temporary files and freeing up disk space.
• Advice on obtaining a static IP address.
• Help with configuring SMS services: TurboSms/Epochta/AlphaSMS.
• Configuring a virtual terminal server for Торгсофт: from placing the order to providing connection details and enabling full operation.
• Configuring Google Drive cloud storage for archiving the Торгсофт database.