Customer screen integration — is an additional Torgsoft option that displays information about the current purchase on a separate monitor facing the customer. It is needed when there is a flow of customers at the checkout and it is important that the person sees the list of products, prices, discounts, and amount due at the moment of scanning. As a result, you get transparent checkout service without unnecessary questions and an additional screen for advertising and promotions between purchases.
The option is suitable for stores with active checkout service: grocery stores, pharmacies, cosmetics stores, and household appliance stores. It solves the familiar checkout pain point when the customer does not see what exactly the cashier is scanning, how much the item costs, and what discount has been applied, and therefore asks again or doubts the final amount.
Instead of an expensive specialized display, you can show the data on a regular monitor connected to the same computer. The customer sees the purchase contents in real time, and in standby mode, text, a photo, or a video about your store’s promotions can be displayed on the screen.
Show the customer their purchase on a separate screen
List of products, prices, discounts, and amount due — on a monitor facing the customer.
What a customer screen is
A customer screen is a separate monitor next to the checkout where the program displays information about the current sale. While the cashier scans products, the customer sees the item name, quantity, price, discount, and final amount on their screen. The data partially duplicates the cashier’s sale form, so the customer follows the purchase in real time. In standby mode, before a new purchase has started, the screen can show the date and time, advertising text, a photo, or a video.
Basic concepts
Customer screen
A separate program window with purchase information that is displayed on the second monitor.
Sale
The sales form in Torgsoft from which data is duplicated to the customer screen.
Additional fields
SKU, barcode, discount percentage and type, bonuses accrued and paid.
Screensaver
What is shown in standby mode: date and time, text, image, or video.
Discount card
After scanning, customer data and their discount can be displayed on the screen.
Second monitor
A regular monitor facing the customer; sometimes a second video card is required.
Who this option is for
Grocery stores
A fast checkout flow where the customer wants to immediately see prices and the final amount.
Pharmacies
Accuracy matters: the customer checks item names and the amount during service.
Cosmetics stores
Many small items and promotions that are convenient to show the customer on the screen.
Household appliance stores
Expensive purchases where the customer wants to see each item, discount, and amount.
Who does not need it. If you have one workplace without queues and customers do not pay attention to the checkout screen, a separate monitor may not bring noticeable benefit. The option also does not replace the fiscal receipt and is not needed where sales are mainly online or through self-service.
When to connect it immediately
- A queue regularly forms at the checkout, and customers ask again about prices and the amount.
- You work with discount cards and bonuses and want to show them to the customer.
- You run promotions and are ready to display advertising on the screen between purchases.
- A second monitor is already connected to the computer or can be easily connected.
What tasks the option solves
What it looks like before and after
Before
The customer follows what the cashier scans by ear and asks about the price of each item. They see the final amount only after the sale is completed, and the discount has to be explained verbally.
After
On the monitor near the checkout, the customer sees each item, its price, and discount at the moment of scanning, as well as the amount due. There are fewer questions at checkout, and service is calmer.
How it works: 5 steps
Activate the option. Connect the additional «Customer display connection» function in your Torgsoft program.
Enable the screen at the workplace. On the sales form, open the «View — Customize form appearance» menu and activate the «Display customer screen» switch. This is done separately at each workplace.
Move the window to the second monitor. A separate «Customer screen» window will appear and must be moved to the monitor facing the customer. A technical possibility to connect a second monitor to the checkout computer is required (sometimes — an additional video card).
Configure fields and appearance. In the «Additional fields» menu, add SKU, barcode, discount percentage and type, bonuses accrued and paid. In the «Settings» menu, set the font, row colors, and product photo display.
Set the standby screensaver. In the «Settings — Screensaver settings» menu, choose what to show between purchases: date and time, text, image, or video, and specify the resource folder.
Important. Information about a named customer (discount percentage, debt amount, bonuses, purchase amount, last purchase date) is displayed on the screen only if it is allowed within the employee’s role-based access. If the data is not shown on the sales form, it will not appear on the customer screen either.
Try it at your checkout
Connect the option in the Torgsoft demo version free for 30 days and see how the customer screen works at your workplace. All data remains on your computer.
Option capabilities
Scenarios by niche
Neighborhood grocery store
There is a constant flow at checkout, and receipts contain many items. The customer screen shows each product and price at the moment of scanning, and the customer sees the final amount before payment. There are fewer questions and misunderstandings at checkout.
Pharmacy
Customers carefully monitor medicine names and the amount. The screen shows the list of items and the discount card discount, so service becomes transparent and the customer trusts the final amount.
Cosmetics store
Many small items and frequent promotions. In standby mode, a video or photo with promotions is displayed on the screen, and during the sale the customer sees the discount and accrued bonuses.
Example
The scenario is illustrative. A cosmetics store with one active checkout often had a queue in the evening. Customers asked again about prices for promotional items and doubted the discount amount, which slowed down service.
After connecting the option, the list of products, prices, and discount amount was displayed on the monitor near the checkout, and in standby mode — a video about current promotions. Customers began to see the purchase contents in real time, so there were fewer clarifications at checkout, and the waiting time subjectively decreased.
Which options and equipment it works with
- Discount cards and discounts. After scanning the card, customer data and the customer’s discount are displayed on the screen.
- Bonus system. Accrued and paid bonuses are shown on the screen.
- PRRO and fiscalization. The customer screen does not replace the fiscal receipt and works alongside fiscal equipment.
- Monitor for the customer. A regular monitor facing the customer is suitable.
- Second video card. May be required to connect a second monitor to the same computer.
Separate monitor or registrar display. The main scenario of the option is a separate monitor for the customer. Some fiscal registrars have a built-in customer display on which limited information can be shown; this is configured when connecting the registrar.
Comprehensive automation. Together with discount cards, bonuses, and PRRO, the option makes the checkout transparent for the customer and at the same time an advertising channel for the store. Each workplace is configured separately, so you can connect the screen gradually.
Price and connection terms
- Licenses. The option is available in all licenses: Torgsoft Start, Torgsoft Ultra, Torgsoft Terminal.
- Connection. The option is purchased for each computer or device regardless of the program version. Available from Torgsoft version 2019.4.0 and later.
- Demo version. Free for 30 days — to test how the customer screen works at your workplace.
How to connect
- Download the demo version or request a consultation to choose a license.
- Activate the option on the required computer and enable the customer screen at the workplace.
- Move the window to the second monitor and configure fields, appearance, and screensaver.
Frequently asked questions
What does the customer screen show during a sale?
A list of products with quantity and prices, discount percentage and amount, full amount, and amount due. If needed — SKU, barcode, discount type, and bonuses.
Is a specialized customer display required?
No. The information can be displayed on a regular monitor facing the customer. This is cheaper than specialized customer displays on the market.
Is a second video card required?
A second video card may be required to connect a second monitor to the same computer. This depends on your equipment configuration.
Can advertising be shown between purchases?
Yes. In standby mode, the screen can display the date and time, text, image, or a video about promotions with configurable effects and display time.
What is needed to play video on the screensaver?
For video, the program uses Windows Media Player or DirectShow. It may be necessary to additionally install the appropriate codecs. If the video does not play, check whether the player and required codecs are available on this computer.
Does the customer see their discount by discount card?
Yes. After scanning the card, customer data, discount percentage, and bonuses appear on the screen if this is allowed by the employee’s access rights and configured on the sales form. The debt amount must first be calculated on the sales form.
How many checkouts does the option work on?
The customer screen is enabled separately at each workplace, and the option itself is purchased for each computer or device.
Which Torgsoft version does the option work with?
The option is available from Torgsoft version 2019.4.0 and later and is purchased regardless of the program version.
Which licenses include the option?
The option is available in all Torgsoft licenses: Start, Ultra, and Terminal.
Can it be tested first?
Yes. The option can be connected in the demo version and tested free for 30 days.
Does the customer screen replace the fiscal receipt?
No. The customer screen only shows purchase information and works alongside fiscal equipment and PRRO.
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