Antivirus software may mistakenly block Torgsoft: after a security program update, the shortcut disappears, the torgsoft.exe file becomes 0 bytes in size, or the message «No connection to the Torgsoft license service has been established» appears when launching the program. For a store, this means cash register downtime, delayed sales, and the risk of interrupting staff work.
In the video, we show:
- how to check whether Torgsoft has been blocked by antivirus software,
- how to restore the required files from quarantine, and
- how to add the program to exclusions in Windows Defender, Avast, AVG, or 360 Total Security.
We also explain why it is important to add not only individual files, such as torgsoft.exe and TorgsoftLicenceService.exe, but the entire Torgsoft working folder to exclusions, so that the problem does not recur after the next antivirus update.
This instruction will be useful for store owners, administrators, and responsible employees who want to quickly restore the program launch, bring back the shortcut, and continue working without unnecessary delays. Perform these actions only for the official version of Torgsoft installed from a trusted source.
00:00 — Introduction
00:20 — Symptoms of Torgsoft accounting program being blocked by antivirus software
00:40 — How to restore Torgsoft
02:40 — How to check whether Windows Defender has blocked the Torgsoft program
04:10 — What to do if 360 Total Security has blocked Torgsoft
05:30 — Summary
More about antivirus software blocking the program
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