Page 11 - Trade management

Learn how sales staff can clarify a customer’s needs and budget, check a product, and respond to concerns, with eight scenarios and a manager’s checklist.

Learn to calculate store costs and profit, plan payments and purchasing, and work with customers and staff using a 30-day practice plan.

Learn to identify a customer’s needs and budget, compare configurations, and explain the full price of a high-priced product without pressure.

How can a store launch a three-episode podcast? Choose topics, record audio, calculate costs, and track customer inquiries.

This practical plan helps a store choose products and a sales channel, calculate costs, and organize payments, receipts, inventory, delivery, and returns.

Practical sales dialogues for understanding customer needs, explaining prices, suggesting alternatives, and reviewing consultation results.

A shop assistant checklist: check shelves, price tags and stock, replenish displays, and prepare to advise customers.

Learn how to study a customer journey, check assumptions, improve store processes and measure results with practical examples and Torgsoft.

Align prices, stock, and delivery; respond to complaints; and measure the quality of your store’s customer service.

Learn how to assess a location and product range, build a budget in zlotys, calculate break-even sales, and set aside cash before opening a shop.

How to check a complaint, reply without an argument, report a suspicious review, and fix the cause of recurring errors.

A weekly plan for store owners: track time, assign tasks to employees, review daily results, and calculate hours freed up.