The video provides a practical step-by-step guide for independently diagnosing and resolving the most common problems that prevent a scanner from reading printed barcodes on product labels.
In the video, we show three typical situations and how to check and fix them:
- how to make printing more contrasting through the printer settings;
- how to edit the barcode size and position in the Torgsoft template if it is cut off or the scanner does not read even a high-contrast label;
- what to do if white lines or gaps appear in the barcode.
We also explain why print quality is affected by the condition of the thermal printhead, printer calibration, and correctly selected consumables.
The recommendations in the video help eliminate common causes of label printing problems, but they do not cover every possible equipment malfunction. If the problem remains after checking the settings and cleaning the printer, it is advisable to contact a specialist for diagnostics.
00:00 — Introduction
00:50 — How to make printing more contrasting
02:10 — How to increase the thermal printhead temperature
03:55 — How to edit the barcode in Torgsoft when the scanner does not read a high-contrast label
07:00 — How to remove a gap in label printing
09:30 — Summary
Learn more about "Gaps in the barcode and blurred printing: how to improve label clarity for the scanner"
Learn more about the "Service Maintenance Agreement"
Go back to the previous step