Page 2 - Olena Kovalenko

Editor, Head of Content Quality
Olena Kovalenko is responsible for content quality at Torgsoft. She analyzes customer requests, transforms their experience into knowledge. She explains Torgsoft functions in simple language so that automation is accessible to everyone.
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25.07.2026
Trade Day: 20 gift ideas for salespeople
What to give salespeople and the store team for Trade Day: 20 ideas in 5 areas — practical small items, experiences, development, recognition, and care.
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13.07.2026
How to calculate the margin on a product: the formula for successful sales
Product margins are the key to successful sales. How to sell with maximum profitability, how to determine the margin on the product so as not to disappoint customers?
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12.07.2026
Where a store loses customers: 5 points in the customer journey
Advertising generates views, but the number of receipts does not increase. We go through the customer journey — enquiry, hesitation, purchase, return — and show how to address each point of loss.
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09.07.2026
Store owner fatigue: how to switch off from business in the evening
Every decision goes through the owner, taking a holiday is impossible, and the phone never stops ringing. We examine the operational causes of fatigue and how to reduce the workload through delegation while retaining control.
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06.07.2026
Cash-on-Delivery Fraud: How Sellers Can Protect Themselves
Five fraud schemes targeting online sellers: recipient swaps, mass non-pickups, courier phishing, fake payment receipts. How to screen orders and buyers.
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05.07.2026
How to start a business from scratch: tips and action plan
Starting a business from scratch is an interesting and promising task. How can you start a business from scratch without significant investments? Small business ideas from scratch, useful tips and development strategies.
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04.07.2026
Retail trade: how to retain customers and preserve profit
Weak demand, limited reserves and cautious buyers. Retail actions: analytics, pricing, inventory, loyalty and operating during power outages.
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01.07.2026
TurboSMS updates its tariffs from July 1, 2026: what will change for users
TurboSMS tariff changes from July 1, 2026: Viber, SMS, euro-based pricing, top-up tiers and impact on Torgsoft users.
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01.07.2026
Entrepreneur's Day in Ukraine: what to give a businessman
When Entrepreneur's Day is celebrated in Ukraine and what to gift a business owner: ideas for relatives, partners, and the team, tips, and a list of things better not to give.
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23.06.2026
Retail Technologies: Practical Solutions for Stores
What technologies a store needs: accurate stock balances, channel synchronization, fast checkout, personalization, analytics, AI, and data protection.
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28.05.2026
Fraudulent and fake orders: how to detect and how to counter
Who creates fake orders: bots, competitors, scammers with forged receipts. Warning signs, payment verification, and an order-filtering checklist.
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21.05.2026
Discount Calendar for a Second-Hand Shop: Planning Promotions by Arrival Dates and Batches
Plan a discount calendar separately for each batch of goods. Record the arrival date, choose the items for the promotion, set the discount and schedule a date to review the results. Choose the next stage based on stock, sales and store expenses.
Torgsoft is a ready-made solution for warehouse, financial, and inventory management for small and medium-sized businesses
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