Page 19 - Trade management

Clarify what happened and what the shopper expects, briefly restate their words, and ask them to continue without insults. If you need help, involve the person responsible, agree on the next action, and record the outcome of the conversation.

Prepare the product catalogue, assign responsibilities and agree on the transition point. Pause all stock movements while you count items and enter opening balances. Resume work after reconciling the data and completing practice checks, then review the first live transactions against their documents.

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For every order, record the exact contents, quantity, agreed ready and handover times, and the employee responsible. Check available stock before accepting an order, then compare the parcel’s actual contents with the order before handing it over.

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Delegate recurring tasks, define decision-making limits, and appoint backups for key responsibilities. Agree on a check-in schedule and a process for questions while you are busy caring for your child.

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Before purchasing, define your goal and budget, check available space and stock. Decide in advance when you will compare actual sales and stock with the plan and review your next order.

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When the season ends, check actual stock, compare sales across comparable periods, and assess storage costs. Choose a separate action for each product group: continue selling, consider a bundle, or check the terms for returns, carrying stock forward, or using another sales channel.